1. Prices & Quotes
1.1 All our prices include VAT and freight to most UK and European Destinations (Excluding for some volume base or really heavy products – please confirm that from our customer care). However, BeePrinting reserve the right to change prices, delivery charges etc.
cost of delivery, if the delivery location is outside the metropolitan area.
1.2 We have right to change all or any prices without prior notice.
1.3 Once you get your quote it is only valid for 30 days and you must confirm the quote if ordering after long time.
2. Payment Terms
2.1 We require full payment before production has started or before product is delivered. unless agreed in writing.
3. Material / Stock
3.1 We reserve the right to change material / stock or replace it with available option with or without prior notice based on availability of material and accessories.
4. Press Ready File & Order
4.1 Artwork supplied must be in correct format & specifications. We shall not be responsible for any error Incorporated in file or error occurred due to electronic file transfer. It is recommended you approve JPEG file before continuing.
4.2 Before submitting artwork for printing you must carefully review file layouts, positioning, fonts, and overall look of the design before you give green signal for production. We should not be liable for any editing or error after proof confirmation.
4.3 Hard copy version of samples can not be counted as reference for colour as there always is change in colour tone between new and old printing material.
4.4 We offer free digital proof which is based on computer version of artwork. Once converted to PMS or CMYK colours in your proof file. That colour accuracy is near to accurate. However there always is colour change due to lamination or special effects application.
4.5 We are equipped with technically advanced colour matching systems to ensure best possible colour matching, but even after that exact colour match can not be guaranteed. Due to possible difference in colour between digital file and printed document. Our quality control system works on acceptable colour variation level of (+/-5% ) between prints, materials & lots during the process.
4.6 The cutting of final product may vary on an acceptable level of 1~3 mm between proof, artwork & prints.
4.7 We ensure to provide you all orders with excess quantity than ordered, but in-case missing / short or lost quantities, please contact us asap and we will try to rectify this for you.
4.8 We check your artwork for errors before printing and inform you for errors encountered for you to rectify those for us. You must acknowledge the correct proof approval. BeePrinting will not be responsible for not print ready files supplied.
4.9 We offer free File correction / conversion after order placement which may subject to delay in production start and delivery.
4.10 We use all our local and international resources to manufacture and meet your product requirements.
5. Return & Refunds
5.1 Customer must inform us about cancellation & change of order & change of mind or order content changes before proof approval, for us to implement changes or cancellation as per procedure.
5.2 Designing & Design Editing
We need at-least 50% upfront deposit to start working / editing your design file. Once order / payment has been confirmed we then start working on your job. Deposit is non-refundable
5.3 Production & Printing
Cancellation fee of 25% must be paid to all orders once if we have begun the order process. We provide artwork proof in PDF or JPEG version, Once artwork is approved via email and payment has been processed but production has not yet started a cancellation of 50% will be applicable. Any or all orders can not be cancelled once production process has started and payment is stays non-refundable.
5.4 In case of any defects or shortage in parcel you must notify us within 5days of delivery for us to rectify best possible solution for you.
5.5 When any defects, shortages, damage claim or non-compliance issue is agreed and accepted, we then may at our convenience replace or reprint missing / damaged goods.
5.6 Altered or used goods return will not be acceptable in any way. Sampling of any kind can not be claimed for return, refund or quality
6. Copyright Issues
6.1 Customer must have all copyrights, licensing or publishing authorities for the content / artwork supplied. Customer authorizes BeePrinting to reproduce & publish the content and artwork supplied.
6.2 BeePrinting reserve the right to use your content & printed material for its own promotion & sampling.
7. Shipping / Delivery
7.1 BeePrinting ships are printed product same day the production has completed, We use registered courier e.g Royal Mail, DHL, SkyNet etc. for delivery whereas you acknowledge any third part delays in shipping is not our liability.
7.2 Lost or Damaged packages in transit is not our responsibility we do our best to contact courier company to find an outcome and go by resolution supplied by third-party / courier company.
7.3 Missed delivery due to any reason can cause delay in package arrival. And that is customers responsibility
7.4 In order for courier to leave parcel at your front door you must notify courier with authority letter. Lost or Damaged package from your front door is not duly our responsibility
8. Important Notice
8.1 In case of any confusion about printing process, material or products functioning, feel free to contact us and someone from our client support team will be happy to assist you with all your questions.